M2SYS Technical Support

Reach New Heights with our Experience

What is the Key to Maximized Success from Your Biometric Technology Investment? The Human Aspect.

Support Services

Only M2SYS steps beyond the typical model for software sales and support. By working closely with our customers and partners to address real-world concerns, we put the human touch on knowledge transfer.

M2SYS leverages its deep domain expertise in biometric fingerprint technology to deliver the highest quality professional services. Our business partners benefit from the knowledge and experience of our Integration, Sales/Marketing, and Technical Support teams. We are focused on helping our customers to maximize their investment in our biometrics products by reducing integration headaches, accelerating time-to-market, expediting incident resolution, and increasing sales. Our goal is simple: we want to be viewed as a valued partner, not just a software vendor.

The success of your biometric technology integration and deployment initiative(s) requires more than a software sale and reactive technical support. The true recipe for success requires a key ingredient: the Human Aspect. It requires a partner that proactively communicates with its customers to analyze success criteria from every angle. It requires a partner that incorporates these lessons into a holistic knowledge base that is easily shared and uses them as a platform for ongoing research and development. It requires a partner that has built relationships with customers across many industries, each of which has unique variables that contribute to a broader understanding of fingerprint technology. It requires a partner that is committed to helping you to realize long-term success, and not just the sale of its next software license.

Support Services Overview

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Integration Support Team: Our integration team works closely with business partners on the initial integration, configuration, and testing of our fingerprint software. Our team of professional software engineers provides expert guidance to help abate the amount of time and resources that are needed to successfully integrate the biometrics system.

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Sales/Marketing Support Team: From initial product launch to ongoing education and training, our sales/marketing team works closely with channel partners to maximize ROI and achieve long-term success.

marketing

Technical Support Team: M2SYS differentiates itself by providing exceptional support and speedy incident resolution. Through a number of support outreach instruments, we strive to resolve issues in a timely, courteous, and effective manner.

knowledge

Knowledge Center: COMING SOON!  A wealth of technical and practical information at your fingertips. Our Resource Center covers everything you need to know about fingerprint technology, presented in a straightforward manner. Customers have access to an extensive knowledge base through our Support Portal.

Customer Success

Alex Barnetson

“M2SYS will also provide employee and customer education that will help our sales and marketing initiatives launch quicker then with other vendors. The level of commitment, service, and support provided by M2SYS has just been exceptional.”

Alex BarnetsonSenior Vice PresidentRead More

M2SYS biometric solutions

Business Solutions

Looking to protect your vital assets and save money by securing your PC/network, managing passwords, and eliminating identity fraud?  Look no further than our business solutions.

Support Services

Our unique service and support model helps our customers to reach the full potential of their biometrics investment. The secret? The Human Aspect.

fingerprint software development kit sdk
Fingerprint SDK

Need to integrate fingerprint biometrics into your application?  Our core technology solutions enable you to integrate a complete system without the burden of a low level fingerprint SDK.

Contact Us

Our knowledgeable sales consultants are located worldwide to answer any questions that you have about our identity management technology. Please complete the form below with as much information as you can so we are best prepared to assist you.

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