CloudDesk® Call Center Agent Monitoring & Time Tracking
CloudDesk® monitoring system empowers your call center & customer care services to run more efficiently and effectively via time and productivity insights. The powerful software enhances individual and team performance based on activity, tasks or timeframes. Without hours of tedious micromanagement, our automated employee monitoring dashboard allows you to assess your agents’ work patterns and take corrective steps.
Obtain the Data You Require to Boost
Employee Productivity and Customer Service Quality
Minimize the
average waiting time
Facilitate learning
and progression
Reduce
insider threat
CloudDesk® is the most cost-effective cloud-based employee monitoring software, lowering fixed costs such as IT infrastructure investments and maintenance costs.
No credit card required!
Increase Productivity
CloudDesk® consistently increases the productivity of small and medium-sized organizations and generally maximize their workforce productivity without fail. By establishing employee accountability for their key performance indicator (KPI), producing effective results, and encouraging timely completion of each assigned work, the monitoring software progressively enhances business productivity.
Stop Micromanaging
To ensure outstanding customer service, call center supervisors frequently micromanage each agent's web and app usage, keep track of breaks, and know their actual active hours. Instead of running from desk to desk, they can effortlessly collect and evaluate this information digitally with CloudDesk®.
Improve Your Customer’s Experience
All of the above-mentioned monitoring activities will result in a very effective and efficient customer service agent team. They can give excellent customer service, leading to high client satisfaction, if they have the right skills. Customers that are satisfied with your services are the most crucial key in growing your business.
Establish a mutually trusting relationship between call center employees and management by letting managers know what their agents are doing and assuring agents that their every effort is accounted for and acknowledged.
Features of CloudDesk®
Customer Service & Call Center Employee Monitoring Software
Remote Employee Activity Monitoring
Employee Time Tracking
Employee Engagement Checking
Live screenshots
To keep employees concentrated on high-value activity, the software generates random screenshots.
Monitor web and app usage
Keep track of the website and app throughout the day to confirm that they are dedicated and productive.
Employee identity verification
Employee monitoring software asks employees to authenticate their presence through face recognition on a regular basis.
Robust insights
When employees check-in, it takes photos to document attendance and, optionally, log screenshots.
Seamless integration & management
Using our seamless integration engine, it syncs attendance data with UKG/Kronos and ADP.
Platform flexibility
Admins can modify user settings and analyze data across multiple devices with web and mobile (Android and iOS) support.
Are You Interested in Learning
Why CloudDesk® is the Best Employee Monitoring Software
for Customer Service and Call Centers?
Live screenshots
To keep employees concentrated on high-value activity, the software generates random screenshots.
Monitor web and app usage
Keep track of the website and app throughout the day to confirm that they are dedicated and productive.
Employee identity verification
Employee monitoring software asks employees to authenticate their presence through face recognition on a regular basis.
Robust insights
When employees check-in, it takes photos to document attendance and, optionally, log screenshots.
Seamless integration & management
Using our seamless integration engine, it syncs attendance data with UKG/Kronos and ADP.
Platform flexibility
Admins can modify user settings and analyze data across multiple devices with web and mobile (Android and iOS) support.
Are you interested in learning why CloudDesk® is the best employee monitoring software for your bank?
Who Else Can Use Our
Employee Monitoring Software?
Banks and
financial organizations
With the CloudDesk® employee monitoring software, for banks and financial institutions, you can track valuable analytics like workforce productivity, work hours, and detect performance degradation. It allows you to watch employee work patterns and take corrective action without having to tirelessly walk around the workplace. All you have to do is take a quick look at your smartphone!
Data entry
services & BPO
CloudDesk® offers a tailor-made solution with customizable features to meet the current business needs of the BPO and Data Entry industries. Empowering you with workforce data so that you may maximize productivity and efficiency in your organization.
Software development
& IT
CloudDesk® is a complete employee monitoring solution built specifically for IT (Information Technology) professionals to monitor and optimize their productivity. Simply start using CloudDesk® and understand how your IT team works. Empower your people, ensure healthy work habits, and optimize processes to skyrocket productivity.
Small and
medium businesses
CloudDesk® employee monitoring software is an affordable small/medium business solution with monthly or annual subscription costs that are manageable for any small or medium sized businesses. The software starts tracking time from the minute employees start to work to the minute they stop. Allowing you to get complete access to all workday activities providing actionable data to help create clear goals and expectations
Freelance employee
monitoring
CloudDesk® is a robust employee monitoring software suitable for both freelancers and contractors. The software offers effective and customizable features to manage freelancers smartly to optimize their productivity. Our employee tracking software helps to monitor time and activities that provide the client as well as the freelancer accurate analytics and reports for accountability and to ensure tasks are finished more productively, and profitably.
Work from
home monitoring
CloudDesk® is an all-in-one software monitor that optimizes the performance of various types of teams including hybrid teams with work from home employees. The software helps you to see when your work from home employees start and finish their working day, their daily activities and overall productivity level. CloudDesk is a simple, accurate activity and time tracking solution that ensures that your employees are productive while they are working from home.
