{"id":6367,"date":"2015-12-14T03:00:40","date_gmt":"2015-12-14T08:00:40","guid":{"rendered":"https:\/\/www.m2sys.com\/blog\/?p=6367"},"modified":"2025-07-31T07:44:23","modified_gmt":"2025-07-31T11:44:23","slug":"new-technology-to-tighten-bank-security-voice-biometrics","status":"publish","type":"post","link":"https:\/\/www.m2sys.com\/blog\/guest-blog-posts\/new-technology-to-tighten-bank-security-voice-biometrics\/","title":{"rendered":"New Technology to Tighten Bank Security &#8211; Voice Biometrics"},"content":{"rendered":"<figure id=\"attachment_6369\" aria-describedby=\"caption-attachment-6369\" style=\"width: 300px\" class=\"wp-caption alignleft\"><a href=\"https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2015\/12\/voice-biometrics.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-6369\" src=\"https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2015\/12\/voice-biometrics-300x178.jpg\" alt=\"voice biometrics helps secure financial trasnactions\" width=\"300\" height=\"178\" srcset=\"https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2015\/12\/voice-biometrics-300x178.jpg 300w, https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2015\/12\/voice-biometrics-606x359.jpg 606w, https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2015\/12\/voice-biometrics.jpg 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/a><figcaption id=\"caption-attachment-6369\" class=\"wp-caption-text\">Voice biometrics is playing a larger role to help better secure transactions in the financial services industry.<\/figcaption><\/figure>\n<p>When it comes to banks, there is a constant need to update security measures to ensure the safety of bank accounts. Biometric voice recognition technology now enables bank customers to use their voice as an added layer of protection for their bank accounts.<\/p>\n<p>Voice biometrics is a very promising innovation that will protect accounts from call-in center scams, wherein felons call a bank\u2019s customer service hotline pretending to be in a situation that will move the assisting representative to give them access to confidential data and inevitably, to the account\u2019s funds.<\/p>\n<p>As financial institutions became more vigilant with internet scammers, fraudsters were compelled to look for other opportunities. And despite the developments made with physical credit cards, such as the <strong><a href=\"https:\/\/en.wikipedia.org\/wiki\/EMV\">Chip-and-PIN system<\/a><\/strong>, criminal masterminds have managed to discover new ways to outwit banks\u2019 security structures. According to Pindrop Security CEO Vijay Balasubramaniyan, &#8220;Banks closed and locked the door online, but they left the window open with the call centers.&#8221; He further stated that in 2014 alone, $10 billion was lost due to <strong><a href=\"https:\/\/legaldictionary.net\/bank-fraud\/\">call-in center fraud<\/a><\/strong>.<\/p>\n<p>Voice biometrics is said to provide greater security because it can validate a caller\u2019s identity based on past calls they made. Companies are required to record their calls and keep these records, which are now being used to determine if a caller is indeed the person they claim to be. CNN\u2019s <strong>Samuel Burke tested the voice biometrics system<\/strong>, calling a hotline himself and then his brother called pretending to be Samuel. The system was able to accurately authenticate Samuel\u2019s call and decline his brother\u2019s.<\/p>\n<p><a href=\"https:\/\/www.m2sys.com\/financial-services-biometric-identification-solution-certisid\/\" rel=\"attachment wp-att-6505\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-6505\" src=\"https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2016\/02\/CertisID-3.png\" alt=\"M2SYS CertisID\u2122 Financial Services Biometric Identification Solution\" width=\"300\" height=\"250\" \/><\/a>A sales specialist at <strong><a href=\"https:\/\/www.nice.com\/\">Nice Systems<\/a><\/strong>, Erica Thomson, detailed how fraudulent callers pretending to be clients of a bank are able to call a company at least 20 times a day, and for each call pretend to be a different account holder, often claiming that they have lost their credit card and are in a foreign country. Others would pretend that they are in a compromising circumstance desperately needing a quick resolution. Call center representatives who are eager to provide good customer service would often fall prey to these scams.<\/p>\n<p>This makes recent technologies such as voice biometrics critical in tightening the security of financial companies. Nice Systems enables companies to record call-in center conversations, verify callers, and convert their voices into a voiceprint unique to each client. This voiceprint then serves as a basis for the next time that a particular client calls. If a fraudulent caller tries to access an account by pretending to be an existing client, the system is able to tell the difference between the caller\u2019s voiceprint and the true account holder\u2019s.<\/p>\n<p>In addition to fraud prevention, banks are also using voice biometrics to allow larger transactions to be made using mobile devices. Most people still prefer making huge deposits in a physical bank, which is why financial corporations such as <strong><a href=\"https:\/\/www.biometricupdate.com\/201508\/wells-fargo-pilots-speechpros-combined-face-and-voice-authentication-technology\">Wells Fargo are now looking at developing mobile apps<\/a><\/strong> that will guarantee security to account holders and motivate them to transact via their smartphones or tablets.<\/p>\n<p><a href=\"https:\/\/www.m2sys.com\/blog\/case-study-on-biometric-bank-account-holder-identification-system\/?utm_source=Article-New-Technology-Voice&amp;utm_medium=CaseStudy&amp;utm_campaign=Blog-DisplayAds\" rel=\"attachment wp-att-6507\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-6507\" src=\"https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2016\/02\/CertisID-Study-Display-Ads.png\" alt=\"Biometric Bank Account Holder Identification System Deployment in Unibank of Haiti\" width=\"564\" height=\"204\" srcset=\"https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2016\/02\/CertisID-Study-Display-Ads.png 564w, https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2016\/02\/CertisID-Study-Display-Ads-300x109.png 300w\" sizes=\"(max-width: 564px) 100vw, 564px\" \/><\/a><\/p>\n<p>Wells Fargo\u2019s experimental, biometric-based commercial banking app requires the user to read a series of numbers aloud during the verification process, while scanning the user\u2019s face to see if their lips are actually moving. Only when the app confirms a voice match will it be unlocked. Visa, Mastercard, and American Express also have their own biometric initiatives in progress.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When it comes to banks, there is a constant need to update security measures to ensure the safety of bank<\/p>\n","protected":false},"author":398,"featured_media":22009,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"voice biometrics","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_lmt_disableupdate":"no","_lmt_disable":"no","twitterCardType":"","cardImageID":0,"cardImage":"","cardTitle":"","cardDesc":"","cardImageAlt":"","cardPlayer":"","cardPlayerWidth":0,"cardPlayerHeight":0,"cardPlayerStream":"","cardPlayerCodec":"","footnotes":""},"categories":[90],"tags":[39,6,451,473,196,241],"class_list":["post-6367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guest-blog-posts","tag-biometric","tag-biometrics","tag-biometrics-in-banking","tag-financial-services-2","tag-guest-post","tag-voice-biometrics"],"acf":{"_how_to_content":"","_faq_content":"","_structured_meta_data":"","_tl_dr_content":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Technology to Tighten Bank Security - Voice Biometrics - Digital Transformation of Government Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.m2sys.com\/blog\/guest-blog-posts\/new-technology-to-tighten-bank-security-voice-biometrics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Technology to Tighten Bank Security - Voice Biometrics - Digital Transformation of Government Services\" \/>\n<meta property=\"og:description\" content=\"When it comes to banks, there is a constant need to update security measures to ensure the safety of bank\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.m2sys.com\/blog\/guest-blog-posts\/new-technology-to-tighten-bank-security-voice-biometrics\/\" \/>\n<meta property=\"og:site_name\" content=\"Digital Transformation of Government Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/m2sys\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-14T08:00:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-31T11:44:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.m2sys.com\/blog\/wp-content\/uploads\/2025\/05\/m2sys-blog-10.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"445\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Guest\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@m2sys\" \/>\n<meta name=\"twitter:site\" content=\"@m2sys\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Guest\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.m2sys.com\/blog\/guest-blog-posts\/new-technology-to-tighten-bank-security-voice-biometrics\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.m2sys.com\/blog\/guest-blog-posts\/new-technology-to-tighten-bank-security-voice-biometrics\/\"},\"author\":{\"name\":\"Guest\",\"@id\":\"https:\/\/www.m2sys.com\/blog\/#\/schema\/person\/ccd2044dbd488486c30d37d437d0320c\"},\"headline\":\"New Technology to Tighten Bank Security &#8211; 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